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Www.HomeDepot.Com Survey Home Depot Return Policy

Home Depot Return Policy

The Home Depot is a popular home improvement retailer with a wide range of products to meet your needs. But, while you can buy everything you need, you might need to return something.

Remember that some products can have a different return window than the typical 90-day one. For instance, big appliances have a 30-day return period, and unopened generators have a 30-day return period.

You can arrange a pickup if you need to return a large or heavy item, like a lawnmower or refrigerator, via the Home Depot website or customer service.

If you receive a broken or defective item, Home Depot will either replace it or reimburse you, depending on the item’s availability and your preferences.

Check out the latest offers on Home Depot gift cards here.

Returns are accepted with conditions

Return Policy Guide For Customers

With some exclusions, Home Depot has a lenient return policy that lets you send back most things within 90 days of purchase. The following are some essential specifics of Home Depot’s return policy:

  • Returns need to be in their original packaging and be brand-new or unused.
  • Customers can mail back their online purchases to Home Depot or return them to a store.
  • Home Depot may require a legitimate photo ID for returns made without a receipt, and they will issue shop credit instead of a cash refund.
  • Home Depot may charge a fee for returns of special orders for restocking.
  • Home Depot may reject any return at its discretion.

How To Return Purchased Items

The process of returning something to Home Depot is simple.

Check the item’s eligibility

Check to see if an item is returnable before sending it back. For example, Home Depot does not accept returns for specific items, including those specially manufactured for the customer or those marked as “final sale. You can determine whether the item qualifies by consulting the Home Depot return policy or contacting customer service.

Gather the required items

You will require the following to return an item:

  • The original packaging
  • The order confirmation email or receipt
  • A valid photo ID (in the absence of a ticket)

Step Select your return procedure

There are two methods to return products at Home Depot: in-person or online.

Returns made in-store: To return an item to a Home Depot location, bring it along with any necessary accessories. A store employee will process your return and credit your original payment method with the refund.

Online returns: Go to the “Return Items” section of the Home Depot website to return an item online. To start your return and print the return label, follow the directions. Please include the return label and package the item in its original packaging. You can schedule a pickup or drop off the package at any UPS facility.

Receive Your Refund

Home Depot will begin processing your reimbursement within 5-7 business days once you have returned the product. Then, if you still need to get a receipt, you’ll get Home Depot credit points instead of a refund instead of the original payment method.


Thanks to Home Depot’s friendly return policy, customers can quickly return goods they are dissatisfied with. However, to ensure a simple return process, it is crucial to comprehend the policy’s specifics and requirements.

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